Delivery & collection
We ship countrywide, and you can collect from any of the eight branches.
When your order is processed
Orders are processed between 09h00 and 13h30, Monday to Friday. Anything placed over a weekend is processed the following Monday.
Once processed, orders are generally dispatched within 24 to 48 hours, excluding weekends.
We do not offer 24-hour delivery. We would rather tell you that up front than miss a date you were counting on.
Orders with more than one item
Our stock is divided across eight branches countrywide. If your order contains two or more items, they may be sitting in different provinces, so they have to be couriered to one location before the courier can collect the parcel.
Please allow extra time for multi-item orders. It is the single most common reason an order takes longer than expected.
Tracking
While your order is being prepared and is on its way, its status shows as processing. It moves to completed once Nightwing confirms your parcel has been delivered.
Once Nightwing collects your parcel, we email you its waybill number so you can follow it. See track my order.
Collecting from a branch
You can collect instead of having an order delivered. One rule matters here:
Wait for the email. Please do not travel to the branch until you receive an email from the online team confirming your order is ready. Stock often has to come across from another branch first.
Branch addresses and phone numbers are on the stores page.
Something wrong with your order?
WhatsApp the order line on 078 149 9504 and you will get an answer within 24 hours. If the item itself is the problem, returns and refunds sets out what happens next.