Returns & refunds
Fourteen days for a refund, thirty for an exchange, provided the gear comes back the way it went out.
14 days for a refund, 30 days for an exchange
Returns work in two tiers, and which one you fall into depends on how quickly you get the item back to us.
Within 14 days of your parcel arriving: a full refund, back to the payment method you used.
Within 30 days: an exchange or a gift card to the value of your items if you bring it into a branch, or store credit if you send it back by courier.
After 30 days we are not able to offer a refund, an exchange or credit.
What we can accept back
To be eligible for a return, the item must be:
- Unused, in the same condition you received it
- In its original packaging, with any tags still attached
- Accompanied by proof of purchase, your order number or receipt
Bats are the one to be careful with. A bat that has been knocked in, oiled or used in a net cannot be returned as unused. If you are unsure about size, phone a branch before you start preparing it. We would far rather answer that call than turn a return away.
Items we cannot take back
- Anything used, worn or damaged after delivery
- Bats that have been knocked in or oiled
- Items returned without their original packaging
- Items returned after 30 days
Faulty or incorrect items
This is different, and the windows above do not apply in the same way. If an item arrives damaged, faulty, or is simply not what you ordered, tell us and we will put it right.
Under the Consumer Protection Act you are entitled to have a defective item repaired, replaced or refunded. Manufacturer warranties on bats, helmets and shoes apply on top of that. Send us photographs and we will take it up with the brand.
How to start a return
Email [email protected], which is the address on our returns policy, or WhatsApp the order line on 082 443 9703. Have your order number ready, and send a photograph if something is damaged.
The team will confirm where to send the item, who carries the return shipping in your case, and how long the refund will take to reflect. Please do not post anything back before that has been confirmed. An unannounced parcel is difficult to match to an order.
You can also bring a return in to any branch with your proof of purchase, which is usually the faster route. If that is not practical, request a courier collection instead and we will arrange for the item to be picked up.
Exchanges
Wrong size is the most common reason for a return, and the 30-day exchange window is the more generous of the two. The unused conditions still apply. Availability decides how quickly we can turn it around, since stock sits across eight branches and a swap sometimes needs a transfer first.