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Via Store

Bring your items and proof of purchase into store within 14 days from the day your parcel arrives, for a full refund via the original payment method. Or within 30 days, when you can either exchange your items or take a Gift Card to the value of your items.

Via Courier

Please submit a return request by clicking here. Once completed, a courier will come and collect your item. If issued within 14 days of purchase a full refund will be processed. If issued within 30 days of purchase, store credit will be loaded.

You can always contact us for any return question at web@cricketcompanystore.co.za

Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To start a return for a damaged/faulty item, you can submit a damaged item return here.

Exceptions / non-returnable items
Certain types of items cannot be returned. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.